Cancellation and Refund Policy (Cloud products)

Customers may cancel the order at any time by emailing Hello@macedge.in, along with their order number. This is exclusively applicable to cloud products. The cancellation would be effective within 24 hour working hours from the time of receipt of the valid cancellation request.

Unless otherwise agreed in writing between the customer and Mac Edge, the total amount shall be refunded, if the cancellation request is placed within 24 hours from order placement. 50% of the paid amount shall be refunded if the cancellation request is placed after 24 hours but within 48 hours from order placement.

Cancellation would not warrant any refund if done within more than 48 hours of order placement or post-deployment of the in-scope infrastructure, whichever is earlier. Any cancellation of order placement would be eligible for an interest-free refund within 7 working days from the date of a valid cancellation request by the customer.

Mac Edge holds the discretion to cancel the order without any notice, and/or de-provision the in-scope product(s), in the scenario of non-payment by the customer within a maximum period of 48 hours of new order placement and/or renewal, and/or if the purpose is found to be malicious and/or illegal as per the law of the land.

Contract cancellation policy (non-cloud products)

The minimum contract period for any services/products, other than cloud products shall be from the Effective Date of agreement and will continue in effect until the last Order Term has ended. In the case of enterprise servers, dedicated physical servers, high-end servers, network devices, firewalls, switches and/or any other infrastructure that needs bare-metal machines to be procured & provisioned, any contract is cancelled by the customer, the cancelling party would be liable to remit value equivalent to the total contract period or the remaining contract value, whichever is less, in favour of Mac Edge.